Last updated: November 2026
1. Acceptance
By creating an account or using TravoLynk you agree to these Terms of Service. If you do not agree, do not use the service.
2. The service
TravoLynk connects passengers with drivers for shared rides from designated pickup hotspots. We are a matching platform, not a transport operator. Drivers are independent contractors.
3. Accounts
You must provide accurate information and keep your credentials secure. You are responsible for activity on your account. We may suspend or terminate accounts that violate these terms.
4. Passenger responsibilities
Arrive at the hotspot on time, present your boarding code, pay the agreed fare via mobile money, and treat drivers and other passengers respectfully. No-shows may affect your account standing.
5. Driver responsibilities
Maintain a valid licence and vehicle documents, keep vehicles safe and insured, honour accepted bookings, drive safely and follow traffic laws, and treat passengers respectfully.
6. Payments
Fares are agreed between passenger and driver. TravoLynk may charge a platform commission. Payments are made directly between parties unless stated otherwise. We are not responsible for payment disputes.
7. Cancellations
Either party may cancel subject to the booking expiry and cancellation rules shown in the app. Repeated cancellations may lead to account restrictions.
8. Safety & conduct
No harassment, discrimination, fraud or illegal activity. Report incidents via the in-app complaint flow. We may share information with authorities where appropriate.
9. Limitation of liability
TravoLynk is provided "as is". To the fullest extent permitted by law we are not liable for indirect or consequential damages, loss, injury or delay arising from trips arranged through the platform.
10. Intellectual property
The TravoLynk name, logo and software are our property. You may not copy or reverse-engineer them without permission.
11. Governing law
These terms are governed by the laws of Zambia. Disputes will be resolved in the courts of Lusaka.
12. Contact
Questions? Email support@travolynk.com.