Last updated: November 2026
1. Who we are
TravoLynk ("we", "us") operates the TravoLynk platform — a route-based shared transport service connecting passengers and drivers through pickup hotspots. This Privacy Policy explains how we collect, use, store and share your personal information when you use our website and mobile apps.
2. Information we collect
Account information (name, phone number, profile photo), trip and booking details, payment references, location data needed to match you with nearby drivers, device and usage data, and communications you send us. We also collect driver documents (licence, NRC, vehicle photos) for verification.
3. How we use your information
To create and manage your account, match passengers with drivers, process bookings and payments, verify drivers, send service notifications and OTP codes, improve safety and prevent fraud, and comply with legal obligations.
4. Sharing of information
We share information with drivers/passengers involved in a booking, service providers (SMS, maps, payments), and authorities where required by law. We do not sell your personal data.
5. Cookies
We use essential cookies to keep you signed in and remember your preferences, and optional analytics cookies (only with your consent) to understand how the app is used. You can accept or reject non-essential cookies via the banner shown on first visit.
6. Location data
Location is used to show nearby hotspots and match trips. You can disable location in your device settings, but some features may stop working.
7. Data retention
We keep your data for as long as your account is active and as required for legal, safety and accounting purposes. You may request deletion of your account at any time.
8. Your rights
You have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. Contact us at the address below to exercise these rights.
9. Security
We use industry-standard measures (encrypted transport, hashed credentials, access controls) to protect your data. No system is 100% secure, so please keep your account credentials safe.
10. Children
TravoLynk is not intended for children under 18. We do not knowingly collect data from minors.
11. Changes
We may update this policy. Material changes will be communicated through the app or by email/SMS. Continued use after changes means you accept the updated policy.
12. Contact
Questions about privacy? Email support@travolynk.com or call +260 211 000 000.